BLUE PALMS HOTEL BOURNEMOUTH
Terms & Conditions
Booking
No booking can be confirmed until full payment is received, preferably by bank transfer.
Cancellation Policies
You can cancel your booking without charge if you do so within the cancellation period of your room rate. If you cancel after the deadline for your particular room rate policy, then you will be liable for the full charge of your stay as booked. If you shorten your stay after arrival then you will still be liable for the full cost of your stay as originally booked. Special offers may have a different cancellation policy and you will be fully advised at the time of booking. You may wish to consider arranging your own Holiday Insurance.
Check in/Check out
Rooms are available from 1530 hrs on the day of arrival. If you wish to check in before 1530 hrs then we can usually do this although your room may not be ready. YOU MUST CHECK IN BEFORE 2000 hrs, unless you have contacted us to arrange and agree a late check-in. Please contact us in advance and we will do our best to help you.
General
We have no safety deposit box and cannot be responsible for any of your property which is lost, stolen or damaged. We advise you not to bring very valuable items to Bournemouth.
All our services are offered subject to availability. In the unlikely event that we are unable to provide accommodation as booked then we will contact you as soon as possible and return any payments made. We are family run and there may be times when the drinks service is not available.
We are sure you will take reasonable care of our property but we reserve the right to charge for any lost or damaged items. There is also a charge for lost room keys or any tobacco smoke contamination in the rooms. The Blue Palms Hotel is strictly non-smoking although you can smoke outside in the garden or on the patio, with due consideration for other guests.
Car Parking
There is limited parking at the rear and side of the property. A fee is charged for parking, which is subject to availability. If the guest would like to use our parking, they need to follow our parking guidance to ensure no one is blocked. Our parking is more suitable for smaller vehicles that fit easily into a standard parking space and not really suitable for large vehicles.
Guests cannot use our parking facilities once they have checked out. There are public car parks nearby. Visitors and checked-out guests using our parking will be charged a parking fee.
Guests who use the parking facility offered by Blue Palms should be aware they do so at their own risk and that Blue Palms will accept no responsibility for the vehicle or its contents.
Lost Property
Any items left behind must be claimed within 14 days of departure. The cost of postage and packing must be paid for before return. Perishable items will be disposed of.
Dangerous Goods
Guests must not bring toxic, flammable, noxious or otherwise hazardous, illegal or offensive substances or materials to the hotel. This includes 'recreational' drugs, for which we operate a 'zero-tolerance' policy.
Registration of Guests
All guests must complete a registration card upon arrival. Unregistered guests are not permitted in guest rooms. Visitors must be registered with the hotel and must leave by 10 pm. Guests arriving with more guests than stated on their booking will be considered to be in breach of their contract with us.
Photography
Blue Palms includes a private residence and children may be present. It is a condition of booking that guests accept that taking photographs of any parts of Blue Palms or of other guests is not allowed on site and may represent a security and safeguarding risk.
Care of Hotel & Guest Property, etc.
Our guests normally take good care of the hotel property. We reserve the right to charge for any lost or damaged items. Guests will be issued with a room key and a front door key on check-in against a refundable key deposit of £10. This is to encourage guests to remember to return their key at the end of their stay and is not indicative of the cost of replacing lost keys. A charge will be made for lost keys, based on the cost of replacing the lock and the number of keys the we hold for that key. We have no safety deposit box and cannot be responsible for any of your own items lost, stolen or damaged, other than by our own negligence.
Smoking
Blue Palms is strictly non-smoking. Should there be any evidence of smoke contamination caused by smoking inside the hotel or from a window, there will be a minimum charge of £150 to cover the cost of extra cleaning. Additional charges will be levied if the smell of smoke precludes our letting of the room even after extensive cleaning.
November 2021
